Harpers Dental Practice takes every complaint seriously. We strive to provide quality dental care for every patient however, occasions do occur where there may be concerns or complaints about the way you are treated and for this reason we operate a practice based complaints procedure.
You can complain in person, by telephone, by email, and in writing to Julie Harper, Complaints Manager. We will respond within three working days and following an investigation we will make a full response in ten working days (two weeks in total).
Every complaint is logged and its process tracked. A copy of our complaints procedure is available from the practice manager.